MyLibrary support

Contact support@nextphasedigital.co.nz. Include your app version, device model and a description of the problem. Please do not send Reader records, children’s details, passwords or full library backups unless we have agreed a suitable way to handle them.

Adding books

Scan an ISBN barcode or enter a title and author manually. Online lookup depends on Open Library’s catalogue; a missing result does not prevent manual entry.

Free use and Unlimited

Free use includes 20 physical book copies and one Reader. MyLibrary Unlimited is an optional one-time purchase that removes both limits. Each physical copy counts separately. Use the purchase or restore controls in Settings with the Apple Account that made the purchase.

Manual backup and restore

Use Settings to save a full backup to a location you choose. A backup includes Reader information and saved photos, so keep it private. Catalogue CSV export contains book information and is not a restorable backup. Check that you can access your backup before replacing or resetting your device.

Printing and scanning

Camera scanning requires camera permission. Printing requires a compatible printing setup; use the app’s alignment settings to adjust labels and cards.

Cloud backup

Hosted cloud backup is planned and is not available in the current release. No cloud subscription is currently offered on this website.